WALL HANGING FAQs
How do I take care of my wall hanging?
Each piece is protected with a coating of carnauba wax to prevent natural oxidation, however, over time this is likely to occur. To counter this, polish the lead free metal around the crystals or stones with a soft cloth and all metal polish if needed.
Where do you recommend I place my wall hanging?
Where you can see it every day and feel happy staring at it.
Our hangings are for indoor use only. The crystals and precious handmade pieces need to be protected from the outside elements.
When you’re hanging on walls it’s always important to ensure using the correct weighted hooks or screws that will support your hanging properly.
What don’t you recommend when I hang my wall hanging?
We don’t recommend hanging them any where that is prone to condensation or moisture. Some crystals are particularly fragile (like selenite) if their quality is compromised they may even disintegrate.
We don’t recommend any hanging to be placed within reach of young children or above cots/change tables. Our hangings are fragile with small pieces, that could be a choking hazard.
Shipping within Australia
Our hangings differ in shape, size and weight. Additional shipping costs are added dependent on these variables and the destination. We ship using Australia Post and will send your artwork to you within 3 business days of your order being placed. You should receive your parcel within 2-6 weeks. This may vary due to covid-19 delays.
Shipping Internationally (NZ, UK & US only)
Same as above, but also **When shipping Internationally there may be import taxes and duty laws which we cannot cover in your purchase. You will need to check with your country’s purchasing limits prior to sale so you aren’t met with any surprises.
Sustainability
It’s so important to us that we practice what we preach. If you’ve come to this section we’re super happy about it. It means you care and think about this enough for it to guide your decisions when purchasing. There are just the two of us running this business and we know this means our conversations with suppliers remain personal and consistent.
Our crystals are only from ethical suppliers around the world such as Australia, Brazil, China, America and India. Ethically sourced means environmentally sustainable, fair trade, and ethical business practices are maintained. Our suppliers have long-term agents in overseas ports that have a clear understanding of what type of products they buy and how they are sourced.
We also up-cycle some treasures that our resident artist/magpie Maree has sourced over the years in the thought of ‘I could make something out of this’….and now she has!
Your parcels are also packaged with reused packaging filler or biodegradeable void filler, not the ‘green wash’ kind, but the kind that actually is biodegradeable! You can even eat it. But don’t. It’s yucky.
We’re conscious of the metals and products that we use that are going to bring high energy into your environment rather than toxins. If we don’t want to work with it, we don’t want you living with it.
PRINTS FAQs
Are your prints made to order?
Yes! We use a Melbourne based professional printer as we’re all about supporting local business when and where we can. Our printing standards are very high as is their production.
What is Fine Art Printing?
We use Museum grade inks and paper (Cotton Rag) that will last 100 years! This means they will not fade. Our photographer’s computer monitor is also calibrated to our printers so that the colours once printed are consistent and as they were intended by Maree (our photographer extraordinaire). Each print recreated will be the same each time!
NB: Every monitor is calibrated differently so there may be slight variance in what you see on your computer verse the physical product.
Shipping within Australia
Unframed Prints between $12 - $20 additional shipping is added to your total if you are ordering an unframed print from anywhere in Australia. The cost is also dependant on size of print you order.
Shipping Internationally - (NZ, US + UK only)
Unframed Prints - Additional Shipping is added to your total if you are ordering an unframed print Internationally.
**When shipping Internationally there may be import taxes and duty laws which we cannot cover in your purchase. You will need to check with your country’s purchasing limits prior to sale so you aren’t met with any surprises.
What are your Policies?
REFUND/RETURNS POLICY
1)Customer Satisfaction is our Priority
At NIA - Nature Inspired Art, customer satisfaction is our priority.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
2)Damaged Goods
We take a lot of pride in the packaging of your product to ensure its safe journey to your home. If on the off chance that your product has been damaged in transit we require you take a photo of the contents after opening immediately. We require you email us within the first 24hours of receiving item. We unfortunately cannot accept liability of damaged goods during it’s travel however we will do what we can to help you recover what you can during this process.
Please email us at
hello@natureinspiredart.com.au
3)Change of Mind
We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.
4)Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of NIA-Nature Inspired Art's Website, located at natureinspiredart.com.au
By accessing this website we assume you accept these terms and conditions. Do not continue to use Nature Inspired Art if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services.
License
Unless otherwise stated, NIA-Nature Inspired Art and/or its licensors own the intellectual property rights for all material on Nature Inspired Art. All intellectual property rights are reserved. You may access this from Nature Inspired Art for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Nature Inspired Art
Sell, rent or sub-license material from Nature Inspired Art
Reproduce, duplicate or copy material from Nature Inspired Art
Redistribute content from Nature Inspired Art
No use of NIA-Nature Inspired Art's logo or other artwork will be allowed for linking absent a trademark license agreement.
PRIVACY POLICY
How do we use your personal information?
We do not sell, share or use your personal information. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@natureinspiredart.com.au